Export Back Office

Study the inquiry received from sales partners. Provide solutions with the help of the GAD team. After approval of solutions, prepare techno-commercial offer. Coordinate with sales partners related to project orders status After receipt of the signed order, prepare the final drawing according to the customer's requirements and send for approval. Prepare SO for manufacturing. Update CRM systems (e.g., Zoho, SAP, or Excel-based systems) with leads, opportunities, and customer details. Follow up with the design team for articles codes/BOM. Submit approved drawing to the planning department to calculate project material Prepare the proforma invoice and related documents and follow up on the payment with all customers Follow up with production team for dimensions and weight. Follow up with the purchasing team regarding the availability and prices of materials required for the project or prepare a quotation. Follow up with accounts department regarding the dispatch of materials and the invoicing process. Follow up with the dispatch team to ensure that the materials are ready. After dispatching the items/shipment, provide necessary documents to the sales partners. Follow up with the Quality team if received any site complaints/feedback. Maintaining all technical data as well as project related data. Prepare & update a price list of all the systems if not available. Prepare & update MIS report on a weekly basis. Prepare & update MIS report on a monthly basis. Preparation of reports as per Management requirement Any other work related to Export Dept.